General Building and Maintenance

• No call-out charges.
• The minimum charge is for one hour and thereafter we charge on a half hourly basis.
• Travel time: our chargeable time starts from when our operatives leave the office and ends when they return.
• For our local customers who are based within a 2 mile radius from A.C.E., we do not charge travel time.
• Congestion charge and parking costs are charged separately.
• Cost of materials is charged separately.
• Time spent on material collection is charged separately.
• Investigations, inspections and surveys are charged separately.

Bigger works and free estimates

• For larger works such as kitchen renovation, boiler replacement and bathroom renovation, we provide you with a free detailed estimate and a timeline prior to conducting any work, so you know exactly what the plan is, leaving you in total control of costs.
• Our estimates are constructed by closely liaising with yourselves, taking into account your requirements, budget and timeline.
• While we try making our service prices as clear as possible, there are situations, such as electrical and heating fault finding, that we simply cannot estimate for accurately. In those cases, we charge by the hour or by our daily rate.